WHAT TO DO IF YOUR HOTEL FLOODS

8/21/2019 (Permalink)

No business owner ever wants to experience any type of flooding; floods are messy, expensive, and time-consuming. Floods can also be dangerous, especially to someone whose business is in serving people, such as the owner of a hotel. Whether flooding comes from a pipe or equipment malfunction or from bad weather, there will be many issues to be handled, and we know you want to be prepared. So today we are sharing a few things to think about if your hotel experiences flooding:

Your guests. The safety and well-being of your guests, both those who are already staying with you and those you are expecting, is going to be at the top of any list. If the flooding is merely an inconvenience, take steps to ensure that your guests are moved to unaffected accommodations within your establishment, or partner with a friendly area hotel to make sure their needs are met. If the flooding is significant, you will want to make sure that everyone is out of harm’s way, first and foremost. Once you have determined that the flooding will not affect anyone’s physical well-being, you can take steps to handle the belongings that your guests may have had to leave behind. 

Your premises. Call in professionals if necessary to get you back up and running, ready to do business. Any time spent on cleanup is going to be time you are not spending working your enterprise, so think carefully about that before you try to do it yourself, with the intent of saving money. You might not actually save money that way!

Your future business. News will get out, so you will want to handle that right away. If the flooding was due to equipment failure, make sure you take the necessary steps to bring your property up to the highest possible standards and advertise that fact. Flooding may have occurred due to bad weather, so you will want to do whatever you can to assure potential future guests that they will be safe from the same type of experience going forward. Improvements should be placed front and center on your social media and website so that people know you have done all that is necessary to ensure a wonderful stay at your hotel in the future.

If you experience water damage from flooding or damage from fire or mold at your Nashville hotel, you can call us here at SERVPRO of Belle Meade/West Nashville any time, and we will be there to help you right away. We care about you and your business.