Restoring Damaged Medical Documents

8/14/2018 (Permalink)

Experiencing the damage of documentation through an accident or disaster in any office or business can create problems for the business owner and staff, but when that business is a medical office, it becomes much more serious, due to the specific requirements of the HIPAA laws. The private medical information of all persons is something that simply cannot be lost or mishandled, and our team is dedicated to the proper and careful recovery and restoration of such data.

SERVPRO of Belle Meade/ West Nashville was recently called upon to restore documents from a local medical office that had been damaged by contaminated water, and we employed all of our expertise to ensure that the project was completed in a timely, professional, and safe manner.

Our technicians worked diligently to fulfill all HIPAA compliance requirements, understanding that  the privacy and protection of all personal information of the office’s patients is of the utmost importance. The team was very organized and methodical in its processes, making sure that all the information captured during the restoration was as thoroughly documented and complete as possible; after the restoration was complete, it was of vital importance that the medical staff could get back to work serving their patients with the most accurate data and records available for the benefit of all!

All during the restoration, SERVPRO of Belle Meade/ West Nashville diligently followed a policy of providing daily communication to the office itself and the insurance company to ensure that all involved parties were updated on the progress of the project at all times. We also provided complete documentation to the office that pertained to HIPAA compliance in their medical record keeping.

Good indoor air quality has to be maintained during a project involving the restoring of documents, and the SERVPRO of Belle Meade/ West Nashville technicians understand this and took great care to ensure the air quality met the required standards.

Once the documents had been restored or recreated, it was important that all negatively impacted files were handled properly. Key information was gathered and recorded so that the office would have on file all that was required to be in their possession, and the damaged files were destroyed, with that destruction documented properly according to all requirements.

In the event that your home or business is impacted by a disaster or accident and your vital documents and records are damaged, call the team at SERVPRO of Belle Meade/ West Nashville and talk with us about restoration. We have the experience and expertise to restore these types of records, and we understand privacy law compliance. Visit our website:  SERVPRO of Belle Meade/ West Nashville, or call us today (615) 242-9391.